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Policies

At O.gbeché, we've made our store policies clear and fair because we want to give our customers the most enjoyable shopping experience. One that will keep them continuously coming back to our store. If the list below is still unclear or you can't find the information you're looking for, do not hesitate to contact us. 

 

Exchange & Return 

  • No refunds
  •  Damaged/wrong size items can be exchanged or a store credit/gift card will be issued. Contact us with photo proof. Item must be unworn, with tags, no stains and sent to us within 10 days after exchange approval
  • Custom made clothing cannot be exchanged but alterations will be offered
  • No exchanges on swimwear, bodysuits, and items on sale

 

 

 

 Shipping 

 

  • Shipping cost will be calculated at checkout 
  • Please allow 5-7 business days for your order to be processed
  • Custom made clothing can take up to 2 weeks
  • Items returned for exchange or alterations will be made at your own cost